Lash and Brow Rehab FAQ

Client FAQs -Everything You Want to Know Before Booking

What is Lash & Brow Rehab™?

Lash & Brow Rehab™ is a gentle, professional cosmetic service that helps your natural lashes and brows look and feel healthier.

Using our TapTapGLOW™ nano-infusion device with soft, silicone-tipped cartridges (0.2 mm), we lightly exfoliate and prepare the skin so our cosmetic peptide serum can absorb effectively.

The result: lashes + brows that appear softer, smoother, and more resilient without needles, pain, or downtime.

For cosmetic use only. Non-invasive. Health Canada–compliant.

Who is this treatment for?

Rehab™ is ideal for anyone who wants to restore, protect, or maintain lash + brow health whether you’ve had professional services or simply notice thinning or dryness over time.

It’s especially helpful for:

  • Over-processed lashes / brows (lifts, laminations, or tints)
  • Recovery after heavy extension wear or DIY kits
  • Daily mascara or lash-curler users
  • Strip-lash or makeup lovers wanting balance between glam + care
  • Those noticing age-related thinning

What is nano-infusion and is it safe?

We use our TapTapGLOW for Nano-infusion it is a non-invasive method that uses soft, silicone-tipped cartridges to deliver nutrients deep into the skin.

✔️ No needles

✔️ No pain

✔️ No downtime

Does it hurt?


Not at all. The nano-infusion tips feel like a gentle vibration across the skin.

There are no needles, no pain, and no downtime just a calm, comfortable service.


Is it safe for sensitive eyes or skin?


Yes. Our system is designed with sensitivity in mind: no prostaglandins, added fragrance, acids, or harsh chemicals.

As with any cosmetic product, patch-test if you’re reactive.

If mild redness occurs, it typically resolves within a few hours.


How often should I book Lash & Brow Rehab™?


Most clients enjoy visible cosmetic improvement with monthly sessions.

Your provider may adjust the schedule based on your lash / brow condition, services, and aftercare routine.



Can I combine Rehab™ with my current beauty services?


Absolutely.

You can safely receive Lash & Brow Rehab™ between or alongside:

  • Lash extensions (24–48 hours after removal)
  • Brow extensions (24–48 hours after removal)
  • Lash lifts / brow laminations (about 20 minutes after Rehab™)
  • PMU / cosmetic tattoos (once fully healed)

Doing Rehab™ first actually helps clear buildup so lifts, tints, or laminations look smoother + last longer.



Is it good for mature or thinning lashes and brows?


Yes lash and brow Rehab™ supports visible softness, hydration, and flexibility, helping aging or thinning lashes + brows look healthier and better conditioned.



How many sessions will I need?


You may notice a difference after one appointment, but a series of 3–5 monthly sessions provides the most visible results across full hair cycles.

After that, maintenance visits every few months keep results fresh.




What are the aftercare instructions?

Avoid makeup, lash glue, or skincare around the area for 24 hours.

Don’t rub or touch the area.

Apply Rehab Vital™ daily (morning or night) to continue nourishing the lashes + brows.

Can I use Rehab Vital™ without getting the treatment?


Yes! Rehab Vital™ is a stand-alone, cosmetic peptide serum you can use daily to condition your natural lashes + brows with or without in-studio sessions.





Professional / Advanced FAQs

What is nano-infusion and is it safe?

Nano-infusion uses soft, silicone tips (not needles) to gently condition the skin’s surface, helping serums apply more evenly.

There’s no puncturing or bleeding.

The TapTapGLOW™ device operates within cosmetic depth parameters defined by Health Canada, classifying it as non-invasive esthetic care, not a medical procedure.

Is Lash & Brow Rehab™ Health Canada approved?

All serums used are registered as cosmetic products under Canadian regulations.


Nano cartridges (0.2 mm silicone tips) fall within non-invasive esthetic guidelines.

Services are delivered by trained professionals using sterile, single-use cartridges and cosmetic-grade formulations.

Do I need to use Rehab Vital™ during the series?


For best cosmetic outcomes, yes.

Rehab Vital™ is the only serum tested with our system for ingredient compatibility and optimal absorption through nano-infusion.

Can clients go back to their preferred serum after the series?


Absolutely.

Once their series is complete, clients can continue with Rehab Vital™ or switch to another cosmetic serum if desired.

Will Rehab™ give faster results than a serum alone?



Lash and Brow Rehab™ is not intended to alter hair growth or deliver medical effects.

It works by preparing the skin through gentle exfoliation and nano-infusion, allowing cosmetic serums to apply more evenly.

This supports the appearance of smoother, fuller-looking lashes and brows more effectively than a serum alone.



Can lash or brow damage happen even with a great beauty pro?


Yes and it’s normal.

Even expertly performed services can cause minor stress to the hair and skin over time.

Rehab™ acts as a recovery ritual, helping maintain a stronger, healthier foundation for long-term results




Safety & Eligibility FAQs

Is there anyone who should wait or avoid this treatment?

Lash & Brow Rehab™ is safe for most people, but we recommend waiting or obtaining medical clearance if you:

  • Have open cuts, active infections, or cold sores near the area
  • Recently had strong skin treatments (chemical peels, microneedling, etc.)
  • Are pregnant or breastfeeding consult your physician first
  • Are undergoing or have recently completed cancer therapy written medical clearance required
  • Have autoimmune or healing-impairing conditions (like lupus or severe diabetes)
  • Are taking medications that thin the skin or affect healing
  • Have chronic eye inflammation (blepharitis, conjunctivitis, etc.)

Your comfort and safety come first always share your medical history with your provider.

Can I apply makeup after the treatment?


Wait at least 24 hours before applying makeup around the area.

This gives your skin time to absorb the serum and begin sealing the nano-channels (these chanels close within 20 minutes of treatment).


Do I need touch-ups after my series?


Many clients choose quarterly or biannual touch-ups to maintain appearance especially if they continue lifts, laminations, or extensions.

Your provider can recommend a custom plan based on your goals and lifestyle.



Frequently Asked Questions

Is this treatment Health Canada approved?

Yes — Lash & Brow Rehab is fully compliant with Health Canada guidelines.

The serums used (nano infusion serum and Rehab Vital) are cosmetic products that have been notified with Health Canada, as required under Canadian cosmetic regulations.

The nano-infusion device uses soft-tipped silicone cartridges at 0.2mm, which classifies it as a non-invasive esthetic service — not a medical procedure.

Our treatments are performed by trained professionals using safe, cosmetic-grade products and techniques that meet Canadian safety and compliance standards.

Can lash or brow damage happen even if I see a great beauty pro?

Yes — that’s completely normal. Even when you're in the best hands, repeated services like extensions, lash lifts, or brow lamination can cause stress over time.

Along with natural aging, hormonal shifts, or frequent makeup removal — the hair in these delicate areas can start to thin, dry out, or lose its softness.

Lash and Brow Rehab isn’t a replacement for beauty services — it’s a recovery ritual that supports your results and long-term health. Think of it as strength training for your lashes and brows.

What is Lash and Brow Rehab?

Lash & Brow Rehab is part of The Rehab Series by Willow and Fia. It is a gentle, professional treatment that uses nano-infusion technology to help revive, strengthen, and nourish your natural lashes and brows.

Whether you're recovering from extensions, brow lamination, or just want a boost — Rehab is designed to meet you where you are.

Who is this treatment for?

  • Clients with lash damage from extensions or lash lifts
  • People recovering from brow lamination or over-tweezing
  • Anyone experiencing age-related thinning
  • Clients who want a natural boost in fullness and softness
  • Strip lash wearers who want to support healthy natural lashes

What is nano-infusion and is it safe?

We use our TapTapGLOW for nano-infusion — a non-invasive method that uses soft, silicone-tipped cartridges to deliver nutrients deep into the skin.

  • ✔️ No needles
  • ✔️ No pain
  • ✔️ No downtime